The value of IT Service Management (ITSM) is clear: thousands of organizations, including 85% of the Fortune 500, are successfully using ITSM to improve efficiency, effectiveness, control, and insight while improving customer experience and satisfaction. Barely on the radar even a decade ago, the idea of leveraging best practices in the enterprise IT
At first glance, Information Technology and Human Resources have little in common: IT focuses on the “hard” stuff – data, applications, infrastructure – while HR tends to focus on the “soft” stuff – people, skills, talent. With different cultures, perspectives, and ways of working, IT and HR appear to have little in common. Yet at…
What is the App Gap, beyond a fun expression? Today’s post looks at the issue of the APP GAP, an issue we touched on previously.
Is it any wonder that the vast majority of IT leaders have no idea what is in their organization’s Application Portfolio, how much it costs, and whether it actually supports business objectives?Today’s IT portfolio management landscape is littered by spreadsheets, sharepoints, emails, and single purpose, fragmented point tools that require error-prone manual consolidation
A recent report from Fujitsu and subsequent post from Derek du Preez at Diginomica are must reading for every CIO and IT leader. The sobering report indicates that IT and business leaders agree that digital transformation is critical for top line success and creating value for customers. Yet most organizations lack a clear strategy
Steven Hall of ISG – writing at CFO – has penned an excellent post “How Do You Know if IT Costs Too Much?” that very much reflects our thinking here at QuePro Advisors. Steven’s post looks at the issue of “IT Spend” most often expressed as Percentage of Revenue or Spend per Employee. In more traditional IT-environment
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