Dinesh Kashyap

Dinesh Kashyap

IT Business Management – Run IT as Business3 min read

IT Business Management – Run IT As Business

IT Business Management is a framework and approach that brings  together people, process and technology to enable organizations to manage IT with real-time visibility, agility and support change and innovation. ITBM improves visibility on cost and performance and helps CIO and IT leaders to make right decision at the right time and help improve cost efficiency, quality and communicate value of IT

The objectives of IT Business management are:

  • Measure Business Value in terms of three key performance areas: Revenue Growth, Cost Reduction, or Cost Avoidance. Creating a common taxonomy of tailored metrics around these three areas will guide and prioritize investments, and improve controls for timely delivery and decision making
  • Align IT spending to corporate objectives and efficiently manages Capital vs Operational spend. Maintaining year over year productivity measures such as FTE, sourcing mix, and technology spend versus revenue/number of employees to assess IT Financial Maturity
  • Better proactive planning of incoming work and coordination of resources across the organization
  • Manage all work including small work and large programs that are enterprise in scope and cross large segments of the IT organization
  • Strengthen cost tracking, reporting and forecasting
  • Improve communications and status reporting within IT and to external stakeholders
  • Increase compliance within IT on key processes and policies
  • Standardize and mature Agile processes
  • Formalize tracking of service levels and deliverable quality by our external vendors and partners
  • Focus on backlog of improvements required to infrastructure, policies and procedures to strengthen our security posture
  • Use metrics to measure cost, efficiency and quality improvements
  • Communicate business value of IT investments and align IT initiatives to business goal and strategy

IT Business Management capabilities include:

  • Demand Management: Track and manage work requests, prioritize, select and align with business objectives
  • IT Financials Management : Plan and manage budgets and costs including operational expenses and capital expenses
  • Project Portfolio Management: Align projects with business strategy and goals and track project portfolio metrics in real time such as cost, budget, progress and health
  • Resource Management: Track resource demand, capacity, availability and utilization and align resources with strategic objectives and goals
  • Vendor Management: Manage vendors with their service quality, service level agreements (SLA), spend and value
  • Application Portfolio Management : Track and manage applications, business process, capabilities, infrastructure and align with business strategy to decide which applications to enhance, invest, retire, consolidate etc
  • IT Service Management: Manage and track IT service requests, incidents and end user support to track SLA
  • Governance, Risk and compliance (GRC):

Enabling IT organizations to “run IT as a business” allows transparency into the cost, quality, and value of IT services. It also drives alignment between technology supply and business demand.

In the digital age, the goal is to run the business operations while transforming for agility and innovation. Cloudbyz ITPM lets enterprises categorize projects, adopt mixed project and program practices, and leverage the appropriate talents, governance, and sourcing and cycle times. Cloudbyz ITPM built on digital technologies on leading Salesforce 1 cloud platform comes with integrated Chatter collaboration and Salesforce 1 mobile app helps enterprises to better prepared for digital transformation while helping to manage operations.



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