Understand and capture current and future-state business processes, provide gap analysis, and propose value-added improvements.
Prepare detailed project artifacts, including: business scope and requirements, user stories/user scenarios, wireframes, process maps, screen flow diagrams, business rules, business data models, user security needs, test plans, and project plans.
Use a variety of techniques for capturing requirements including interviews, backlog grooming sessions, and use case and development
Drive requirements discovery sessions and workshops with end users or SME’s-Manage project backlogs, issues, risks, dependencies, scope, communications, and status.
Translate the requirements to configurations in Salesforce applications and platforms in terms of page layouts, custom fields, processes, workflows, user access setups, reports and dashboards.
Coordinate and manage UAT with the business
Help with testing as needed. Provide clarifications to developers and QAs in resolving defects.
Create training documents and Train users in person or remotely.
Bachelor’s degree required, preferably in Business Administration, Management Information System, Computer Science, Communications, or related discipline
5 - 6 years of experience working with large, complex, Salesforce implementation projects as a consultant.
Demonstrated experience defining and documenting business and system requirements in an agile environment.
Extensive experience with the use and continual improvements of a Salesforce.com implementation and AppExchange solutions.
Natural collaborator, able to learn from and influence others.
Experience assisting with end user acceptance & and end to end testing.
Creative problem solver, willing to explore new ideas
Excellent communicator with both business leadership and deeply technical team members.
Ability to prioritize numerous, and competing high-priority asks
Experience in implementing Salesforce Sales Cloud, Service Cloud, Health Cloud, Community Cloud, CPQ and AppExchange applications
Certified Salesforce.com Administrator, Salesforce Sales Cloud or Service Cloud Consultant certification or commensurate experience
Expert in administrating Salesforce.com and hands on configuration including UI, Objects, Fields, security, profiles, sharing rules, workflow, flow, reports and dashboard
Expert knowledge in: Workflows, process builders, reports/dashboards, validation rules.
Excellent project planning and management skills
Curious and self-motivated , Strong analytic and process-oriented mindset
Life Sciences domain experience would be an added advantage
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4320 Winfield Road, Suite 200
Warrenville, IL 60555, The USA