Pharmaceutical companies are increasingly focusing on patient support programs—initiatives to improve access to, usage of and adherence to prescription drug treatments. Driven by greater patient involvement in health decisions, an increasing emphasis on patient outcomes, the rise of drug patent expiries and the growth of specialty drugs that require additional patient support.
Through our experience in all facets of patient support programs, we’ve developed an accelerator solution 100% native on the Salesforce Service Cloud that helps clients to deliver the desired patient experience. Cloudbyz Patient services accelerator solution that extends Salesforce Health Cloud to support patient support services with access and reimbursement solutions.
The patient enrollment functionality supports the management of inbound hotline calls and status updates about cases and access to care programs with tracking from phone and fax for ease of enrolment.
The case management feature helps in case handoffs between appeals, intake, access to care programs and benefits investigation with other work such as specialty pharmacy referral or claims management.